Shipping and Delivery Policy
Thank you for choosing us for your gemstone needs. Please review our shipping and delivery policy:
- Processing Time:
- Orders are typically processed within 1-7 business days upon receipt.
- Shipping Methods:
- We offer standard and expedited shipping options for domestic and international orders.
- Shipping Rates:
- Shipping rates are calculated based on the weight of the package and the destination. Customers can view the shipping costs at checkout before making their purchase.
- Delivery Time:
- Estimated delivery times vary based on the shipping method chosen and the destination. Once your order has been shipped, you will receive a tracking number to monitor the status of your delivery.
- International Shipping:
- For international orders, please note that customs processing may cause delays beyond our control. Customers are responsible for any customs duties or taxes incurred.
- Delivery Address:
- Customers are responsible for providing accurate and complete delivery addresses. We are not responsible for delays or non-delivery due to incorrect address information.
- Order Tracking:
- Customers can track the status of their order using the provided tracking number. Please contact us if you encounter any issues with tracking your order.
- Shipping Damage:
- In the event of shipping damage, please contact us immediately with photographic evidence of the damaged item and packaging. We will work to resolve the issue promptly.
- Order Cancellation:
- Orders can be cancelled within 24 hours of purchase. Please contact us as soon as possible if you need to cancel your order.
For any further questions or assistance regarding our shipping and delivery policy, please feel free to contact us. Thank you for choosing us for your gemstone needs.
